Your Privacy Matters to 8updb
We are committed to safeguarding the personal information you share with us. This Privacy Policy explains exactly what data 8updb collects, how we use it, who we share it with, and the rights you hold as a player on our platform.
Our Privacy Commitments
End-to-End Encryption
All data transmitted between your device and 8updb servers is protected using TLS (Transport Layer Security) encryption. Your account credentials, payment details, and personal information are never transmitted in plain text.
No Unauthorised Selling
8updb does not sell, rent, or trade your personal data to third-party marketing companies. Data is shared only with partners who are strictly necessary to deliver our services — such as payment processors, identity verifiers, and fraud prevention systems.
Minimal Data Collection
We collect only the data that is genuinely necessary to operate your account, process your transactions, verify your identity, and meet our legal obligations. We do not collect data speculatively or beyond what is proportionate to our legitimate business needs.
Your Right to Control
You have the right to access, correct, and request deletion of the personal data we hold about you. You may also object to certain types of processing or withdraw consent for marketing communications at any time by contacting our support team.
Cookie Transparency
8updb uses cookies and similar tracking technologies to improve site performance and personalise your experience. Our cookie policy is detailed in this document. You may manage your cookie preferences at any time through your browser settings.
Regulatory Compliance
Our data handling practices are aligned with internationally recognised privacy principles. We maintain strict internal policies governing how staff access and process personal data, and we conduct regular reviews to ensure ongoing compliance with applicable standards.
1. Information We Collect
When you register for and use an 8updb account, we collect personal information that falls into the following categories. We collect this information directly from you during registration and account activity, automatically through your use of the platform, and occasionally from trusted third-party sources such as identity verification providers and payment processors.
Registration and Identity Data
When you create your 8updb account, we collect your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to open your account, verify your identity, and comply with our Know Your Customer (KYC) obligations. During the verification process, we may also collect copies of government-issued identification documents — such as your National ID (NID), passport, or birth certificate — and supporting documents such as utility bills or bank statements confirming your address.
Financial and Transaction Data
To process deposits and withdrawals, we collect details related to your chosen payment method. This includes bKash account numbers, Nagad wallet identifiers, Rocket numbers, Upay references, Visa or Mastercard details (handled by our PCI-DSS compliant payment processors — we do not store full card numbers on our servers), and bank account details for bank transfer requests. We also maintain records of all transactions you conduct on the platform, including deposit amounts, withdrawal requests, and bet history, denominated in Bangladeshi Taka (৳).
Gameplay and Betting Data
We collect records of all betting and gaming activity associated with your account. This includes bets placed on cricket markets (BPL, IPL, T20 World Cup, international series), slot game sessions, live casino rounds, and any other gaming activity conducted through your account. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.
Technical and Usage Data
When you visit and interact with the 8updb platform, our servers automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, referring URLs, pages viewed, session duration, and the time and date of your visits. This data is used to maintain platform security, diagnose technical issues, and improve the overall user experience.
Communications Data
If you contact our support team via live chat or email, we retain records of those communications. This helps us resolve ongoing issues, maintain quality standards, and provide a consistent service experience across all interactions.
Note on Sensitive Data: 8updb does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information beyond what is strictly necessary for responsible gaming assessments or where required by law.
2. How We Use Your Data
8updb uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected without obtaining your consent or establishing a new legal basis. The primary purposes for which we process your data are as follows:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity documents |
| Identity and age verification (KYC) | Name, date of birth, ID documents, address |
| Processing deposits and withdrawals | Payment method details, transaction records |
| Fraud prevention and AML compliance | Transaction data, IP address, device data |
| Responsible gaming monitoring | Betting history, session data, account activity |
| Customer support and dispute resolution | Communications data, account history |
| Platform security and technical maintenance | IP address, technical usage data |
| Personalised promotions and offers (where consented) | Betting preferences, account activity |
| Legal and regulatory compliance | All categories as required by applicable law |
Where we send you marketing communications — such as promotions tied to BPL season, Eid offers, or new game announcements — we do so only where you have provided consent or where we have a legitimate interest basis, and only through channels you have opted into. You may withdraw consent for marketing communications at any time by contacting our support team or adjusting your account notification preferences.
3. Legal Basis for Processing
Every instance of personal data processing by 8updb is conducted on one or more of the following legal bases:
- Contractual Necessity: Processing that is necessary to perform the contract we have with you — namely, operating your account, accepting and settling bets, processing deposits and withdrawals, and providing customer support.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and record-keeping duties imposed by financial regulators.
- Legitimate Interests: Processing necessary for our legitimate business interests, such as preventing fraud, maintaining platform security, improving service quality, and conducting responsible gaming monitoring — provided those interests are not overridden by your privacy rights.
- Consent: Processing carried out on the basis of your explicit consent, such as sending personalised marketing communications or placing non-essential cookies on your device. Where consent is the basis, you retain the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
4. Data Sharing & Disclosure
8updb does not sell or rent personal data to third parties. We share your data only in the following limited and controlled circumstances:
Service Providers and Data Processors
We work with carefully selected third-party service providers who process data on our behalf and under our instruction. These include identity verification providers, payment processors (handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions), fraud detection services, and cloud infrastructure providers. All such providers are contractually bound to process your data only as instructed by 8updb and to maintain appropriate security standards.
Legal and Regulatory Disclosure
We may be required by law to disclose personal data to law enforcement agencies, financial intelligence units, sports integrity organisations, or other regulatory bodies. Such disclosures are made only where legally required and, where permitted, we will notify you of any such disclosure.
Responsible Gaming Partners
Where a player has enrolled in a self-exclusion programme or has been identified as requiring responsible gaming intervention, we may share relevant information with responsible gaming support organisations to facilitate appropriate assistance. This is done in the interest of player welfare and is governed by strict confidentiality agreements.
Business Transfers
In the event of a merger, acquisition, or sale of all or part of 8updb's business assets, personal data held by 8updb may be transferred to the successor entity. Players will be notified of any such transfer and of any changes to the privacy terms that may result from it.
Important: 8updb never shares your personal data with third-party advertisers, data brokers, or unrelated commercial entities. Your data is used solely to operate and improve the 8updb platform and fulfil our legal obligations.
5. Cookies & Tracking Technologies
8updb uses cookies and similar technologies — including web beacons, pixel tags, and local storage — to operate the platform effectively and improve your experience. Cookies are small text files placed on your device when you visit our site. They allow us to recognise returning visitors, maintain session state, and understand how players interact with different areas of the platform.
Types of Cookies We Use
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as logging into your account, maintaining session security, and processing transactions. These cookies cannot be disabled without impairing the functionality of the site.
- Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use the platform — for example, which pages are most frequently visited and whether users encounter error messages. This information helps us improve the performance and usability of 8updb.
- Functionality Cookies: These cookies remember your preferences — such as your preferred language, display settings, and previously entered information — to provide a more personalised experience on return visits.
- Targeting and Session Cookies: These are used to deliver relevant content and track session activity for responsible gaming monitoring purposes. They are not used for third-party advertising targeting.
Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set alerts when cookies are being placed. Please note that disabling strictly necessary cookies will prevent you from logging into your 8updb account and using core platform features. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, Safari, and Edge.
6. Data Retention
8updb retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following retention periods apply as a general guide:
- Account and identity data: Retained for the duration of your active account relationship with 8updb, plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
- Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial regulatory requirements applicable to payment service providers operating in Bangladesh.
- Betting and gaming history: Retained for a minimum of three (3) years for responsible gaming audit purposes and dispute resolution. Extended retention may apply where records are relevant to an ongoing legal or regulatory matter.
- Customer support communications: Retained for two (2) years from the date of the last communication, unless the communication relates to an unresolved dispute or legal matter.
- Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which data is anonymised and may be retained indefinitely for aggregate analytics purposes.
- Marketing preferences and consent records: Retained for the duration of your account and for three (3) years following account closure, to demonstrate compliance with consent requirements.
Where you request deletion of your personal data and there is no legal obligation requiring us to retain it, we will action the deletion request within 30 days of verification of your identity.
7. Your Privacy Rights
As a registered player on the 8updb platform, you hold the following rights in relation to the personal data we process. These rights may be exercised by contacting our support team via live chat or by emailing [email protected]. We will respond to all verified requests within 30 days.
8. Data Security
8updb takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
- TLS encryption for all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored in our databases, including financial records and identity documents.
- Role-based access controls ensuring that staff access to personal data is limited to those with a genuine operational need.
- Regular security audits and penetration testing conducted by independent third-party security specialists.
- Two-factor authentication (2FA) available to all registered players for account login protection.
- Automated fraud detection and anomaly monitoring systems operating continuously across all account activity.
- Secure deletion protocols applied to data that has exceeded its retention period.
Despite these measures, no system is entirely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8updb will notify affected players as promptly as practicable and will take all reasonable steps to contain and remediate the incident.
You are also responsible for maintaining the security of your own account. We strongly recommend that you use a strong, unique password for your 8updb account, enable two-factor authentication, and never share your login credentials with any other person. If you suspect that your account has been compromised, contact our support team immediately via live chat.
Security Tip: 8updb staff will never ask for your password via any communication channel. If you receive any message claiming to be from 8updb and requesting your password, treat it as a phishing attempt and report it to [email protected] immediately.
9. Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 8updb handles your personal data, please contact our dedicated privacy support team. We are committed to resolving all privacy-related enquiries promptly and transparently.
You may reach us via live chat, which is available 24 hours a day, 7 days a week, or by emailing us at [email protected]. Please include "Privacy Request" in the subject line of any email correspondence relating to data protection matters.
We aim to acknowledge all privacy-related requests within 5 business days and to provide a full response within 30 days. For complex requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
If you are not satisfied with how 8updb has handled your personal data or responded to your request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. Players based in Bangladesh may direct concerns to the Bangladesh Telecommunication Regulatory Commission (BTRC) or other applicable authority overseeing digital data practices.
8updb reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or in-platform notification at least 7 days before the change takes effect. The current version of this Privacy Policy is always available at https://8updb.net/privacy-policy. Continued use of the platform following any update constitutes acceptance of the revised Policy.
Have Questions About Your Data?
Our support team is available around the clock to address any privacy concerns, process data access requests, or help you manage your account settings and communication preferences.
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